Frequently Asked Questions

Can this DVD/GPS unit fit my car?

In order to check which head unit can fit your car, please send us your exact car model and manufacture year, please also send a dashboard picture to sales@dvdgpsnav.com so that our technicians can check for you. If you can not take a picture from your car at this moment you can also search the same ones as your car’s in google images. We usually check the car information firstly before processing the order because we’d like to confirm the head unit you purchased can fit your car. If you don’t provide your car information, we will send an email to ask about your car info.

Can you send GPS maps for my country for free?

If you purchase a GPS nav from DVDGPSNav.com, we will install our latest iGO or Sygic GPS Maps for you. And we will test it well before shipping.  Besides, maps update is also free from us when available in the future.
Note: If you did not purchase the navigation unit from us, you will need to pay handling fee of 10usd for maps update.
MAPS Available for:

North America: USA, Canada, Mexico
South America: Brazil, Argentina
Western Europe: Norway, Spain, France, Greece, Italy, Swizerland, Malta, Denmark, United Kindom, Sweden, Belgium, Austria, Cyprus, Portugal, Ireland, Andorra, Finland, Netherlands, Gibraltar, Republic of Lithuania, Luxembourg, Monaco, San Marino, Vatican, etc.
Eastern Europe: Russia, Hungary, Bulgaria, Croatia, Albania, Bosnia, Estonia, Macedonia, Latvia, Poland, Romania, Serbia, Slovakia, Slovenia, Turkey, Ukraine, etc.
Australia, New Zealand
Middle East: Egypt, Israel, Saudi Arabia, UAE(United Arab Emirates), Kuwait, Oman, Qatar
Africa: South Africa, Botswana, Lesotho, Malawi, Morocco, Mozambique, Namibia, Nigeria, SZ (Swaziland), Zambia, Zimbabwe
Asia: Brunei, Indonesia, Hong Kong, Malaysia, Singrpore, Taiwan, Thailand 

How to calculate shipping cost, shipping time?

We can ship to worldwide. You can check the shipping cost after you add items you are interested to the cart, so that you can estimate the shipping cost for your country on the shopping cart page. As for the shipping time, if you choose to ship by DHL or FEDEX, the shipping time is about 3~5 days to major destinations, if you choose to ship by EMS, the shipping time is about 4~7 days.

What’s DVB-T? Can it work in my country?

DVB-T is just an option for the car DVD nav unit, it’s digital TV which is widely used in Europe and Australia, if you can not make sure  if DVB-T can work in your area or not, it’s better not choose this option. In some countries, DVB-T has been upgraded to DVB2, analog TV is not used anymore. For more information about DVB-T, you can check wikipedia:DVB-T.

Do you provide installation instructions?

Not all have installation instructions available. Most of our DVD GPS units are plug and play, but it does require some specialized knowledge to install it, if you are not familiar with installation, we highly suggest you asking a professional mechanic to install it for you. What we can do is giving you some advices for installation, but not a detailed installation manual, if you have any questions while installing, please remember to take some photos for us to check, we will do our best to help you. In case you could not install it or faild to install it, please don’t blame us, as we are not responosible for installation and we can not guarantee for installation. So return is not available for failed installation.

How Can I pay?

There are different payment methods available, paypal, bank transfer, western union, wechat or alipay. We can also accept payment via credit cards but through paypal. If you pay by bank transfer, western union, wechat or alipay, we can give you 15% OFF for the entire order. Please note that if you pay by paypal this discount is not available as we need to pay transaction fees to paypal.

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